Reference

How 999macan Handles Your Account Rights

These legal terms apply to every account on 999macan, covering how we use your data, what cookies we place, and what happens when you contact us. Access to our lobby is available only where local law in Indonesia permits.

Account Data RightsCookie DisclosureJurisdiction NoticeDANA, OVO, GoPay Wallet ContextContact & Deletion Paths
999macan How 999macan Handles Your Account Rights
CONTACT PATHS

Reach Us About a Legal or Policy Question

Team online

Live Chat

Open the chat icon from any lobby page. Our support team handles data requests, policy questions, and account-access concerns directly from that window.

Email Support

Send your data or legal query to our support address shown in the account settings page. We acknowledge requests and follow up with a clear response path.

Account Settings Panel

For cookie preferences and basic data updates, head to your account settings on mobile or desktop. Changes to wallet-linked details — DANA, OVO, GoPay — are confirmed via OTP.

DATA HANDLING

How We Protect and Manage Your Information

Account Security

Every login session uses OTP verification tied to your registered mobile number. If your number changes, update it through account settings before your next DANA, OVO or GoPay transaction.

Cookie Control

Analytics cookies are optional. Reject them in your browser and your session, wallet deposits, and game access continue without interruption. Session cookies are required for the lobby to function correctly.

Data Retention

We keep transaction records — including GoPay and OVO deposit confirmations — for as long as required by applicable financial obligations. After that period, records are deleted or anonymised.

Requesting Changes

To request a data correction or account deletion, contact support via live chat or email. We verify your identity first, then process the request and confirm the outcome in writing.

Common Legal Questions from Account Holders

These are the questions we hear most from account holders in Jakarta and across Indonesia when they want to understand their rights, how their data is handled, and who to contact.

Yes. Access depends on local law and is available only where it is permitted in your region. We do not override local legal restrictions and we encourage you to check what applies in your area.

We collect your wallet number, transaction reference, and device session token. That data is used to verify the deposit and match it to your account. We do not store your full wallet PIN or payment credentials.

Yes. Contact our support team via live chat or email with your registered account details. We verify your identity first, then process the deletion and confirm it. Some transaction records may be retained as required by law.

Analytics cookies can be rejected through your browser settings at any time. Session cookies are needed for login and wallet functions — turning those off may prevent you from accessing the lobby or completing GoPay deposits.

The payment confirmation is processed through GoPay's own gateway. We receive only the transaction result and reference ID. GoPay handles the wallet-side data under its own privacy policy.

We retain records for the period required by applicable financial obligations. Once that period ends, records are deleted or anonymised. You can request a copy of your transaction history through account settings or support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.